‘Fintechs need customers willing to pay, that’s the real challenge’

Takis Georgakopoulos, the global head of payments at JPMorgan, has emphasised that while India has a multitude of fintech companies, they should strive to enhance their operations’ profitability by moving up the value chain. In an interview with Rozebud Gonsalves, he also discusses the potentially uneven path toward central bank digital currencies (CBDCs). Below are summarised excerpts from the interview.